Refund policy

Your 14-day right to cancel

You have 14 days from the moment your order is confirmed to cancel it, without giving a reason.

To cancel, press cancel on the order in your dashboard, or email us saying you want to cancel and quoting your order reference. Any clear statement works, and we will confirm we received it.

Two things change this. If you asked us to start immediately and the order is FULLY COMPLETED inside the 14 days, the right ends when it completes, because there is nothing left to cancel. And if you cancel part-way through, you pay for the part already delivered. Both are explained below, and you confirm you understand them at checkout before you pay.

Before a booster starts: everything back

If you cancel before a booster has begun work, you get the full amount back. No fee, no deduction, nothing withheld.

This covers every order waiting for your account details and every order waiting to be claimed.

Once work has started: you pay for what was delivered

If you cancel after a booster has begun, you pay a proportion of the order total matching the progress actually recorded, and the rest comes back to you.

The calculation is the order total multiplied by the percentage complete at the moment we receive your cancellation. Progress comes from real in-game values entered by the booster as they work, never from an estimate.

Worked example. A 40 dollar order to go from level 1 to level 40. You cancel when the booster has reached level 16, which is 15 of the 39 levels, so 38 percent. You pay 15.38 dollars and 24.62 dollars comes back.

There is no cancellation fee, no admin fee and no processing deduction on top. The proportion is the only thing you pay.

After completion

A completed order is not automatically refundable, because the work has been delivered and the booster has been paid for it.

That is not the end of your rights. If the service was not carried out with reasonable care and skill, or was not what was described, you are entitled to have it put right at our cost. If that is not possible, or we do not do it within a reasonable time, you are entitled to a reduction in price, which can be the full amount. Tell us and we will deal with it.

If your order stalls

We do not quote a per-order deadline, because a number we cannot hold to is worse than no number at all. What the law requires instead is that the work is done within a reasonable time, and that is the standard we hold ourselves to.

If an order is not progressing you may cancel it, and the proportional rule above applies: you are not charged for the part that was never delivered.

If your game account is actioned

We play by hand. No cheats, no scripts, no macros, no automation of any kind, and we match your usual region. Those are commitments, not aspirations, and if we break them and your account is actioned as a result, that is on us and you are covered.

What we do not accept is that a publisher taking action, by itself, proves we did something wrong. Publishers act on their own criteria and often for reasons unconnected to us. We look at the evidence in each case rather than refuse on principle.

Where a refund does not apply

These are specific, and this list is the whole list:

You logged into the account yourself during a piloted order without pausing it first, and progress was lost.

You gave us starting information that was wrong, and the work was done on that basis.

You changed the account password mid-order and did not give us the new one.

You ordered a service on the wrong character or the wrong account, and it was delivered as ordered.

Outside those, ask. We would rather answer than have you file a chargeback.

How refunds arrive

Refunds go back to the original payment method, within 14 days of you telling us you are cancelling, and usually much sooner. No fee is charged for making a refund.

Card refunds typically appear within five to ten business days depending on your bank. If you would rather have site credit immediately, we can do that instead, but only if you choose it.

If you paid in cryptocurrency, we refund the value in the currency the order was priced in, at the rate applied when you paid, by the method you agreed at checkout.

Wallet credit

Credit you PAID FOR can be cancelled and returned within 14 days of it being added, as long as you have not spent it. After 14 days it stays as credit, and it does not expire.

BONUS credit, the extra added on top of what you paid, is not refundable and may expire. You did not pay for it.

Credit can only be spent on this site. It cannot be withdrawn as cash or moved to another account.

A note on chargebacks

If something has gone wrong, contact us first. A refund is faster than a chargeback and does not put your account at risk.

Opening a dispute instead of asking freezes the order immediately, including any work in progress, and accounts used to charge back delivered work are blocked from ordering again.