Terms of service

Who can order

You must be 18 or over.

You must own the game account you ask us to work on, or be entitled to authorise access to it, and you must be entitled to use the payment method.

What you are buying

You are buying a service: work performed by a contracted player toward an outcome you specify. You are not buying an account, an item owned by a publisher, or any guarantee of a result that depends on a third party.

We do not sell, rent or transfer game accounts.

Listings on this site are an invitation to order, not an offer. The contract forms when we confirm your order. Before that point we may decline it, and if we do you are charged nothing.

Price

The price shown is the total you pay. It includes any tax. There are no fees added later, at checkout or afterwards.

If the starting conditions turn out to differ materially from what you told us, for example the account is at a different rank than stated, we will tell you and quote the difference. You are free to accept it or to cancel for a full refund. We will never change the price of a confirmed order without your agreement.

Timing

Delivery times shown are honest estimates based on how long that work usually takes, not guarantees, because the pace depends on the game.

Where we have agreed a deadline with you, that deadline applies. Where we have not, the work will be done within a reasonable time. If we miss either, the refund policy sets out what you get back.

Your responsibilities

Give us accurate starting information. A service bought for the wrong character or the wrong account is delivered as ordered.

Where an order requires us to log in, do not log in yourself while a booster is working without pausing the order first. Simultaneous logins disconnect each other and lose progress.

Do not change the account password mid-order without telling us the new one.

Tell us about anything that restricts how the account can be played, such as a region lock or an existing penalty.

What we commit to

We will carry out the work with reasonable care and skill. Specifically, and these are commitments rather than aspirations:

Every order is played by hand by a person. No cheats, no scripts, no macros, no injectors, no automation of any kind.

We connect from a region consistent with your usual play.

We protect any credentials you give us, encrypt them, use them only for your order, log every access, and destroy them when the order closes.

We apply the published refund policy automatically rather than case by case.

Publisher risk, stated plainly

Boosting is not permitted by the terms of service of most games. Using this service may breach your agreement with the game publisher, and the publisher may suspend or close the account. That is a real risk and only you can decide whether to take it.

We take every practical step to reduce it, and the commitments above are what those steps are.

If we break one of those commitments and your account is actioned as a result, we are responsible and the refund policy applies. What we do not accept is that a publisher acting, by itself, proves we did anything wrong: publishers act on their own criteria, often for reasons unconnected to us, and frequently without explaining them. We look at the evidence in each case.

Our liability to you

We are responsible for loss you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill.

We are not responsible for loss that was not foreseeable when you ordered, for loss caused by something in the list in the refund policy headed "Where a refund does not apply", or for business losses, since this service is supplied for personal use.

Except where the law does not allow it, our liability for any order is limited to the amount you paid for that order.

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Conduct

Abuse of boosters or staff, arranging work off-platform, fraudulent payment, and chargebacks raised on delivered work are all grounds for us to act.

We may suspend or close an account where one of those has happened, or where we have reasonable grounds to believe it has. We will tell you which ground applies and why, and you can challenge it by replying to that message. Any undisputed balance you hold is paid out or refunded when the matter is resolved.

Chargebacks

If something has gone wrong, please tell us first. We would rather fix it, and we can usually do so faster than a bank can.

That is a request, not a condition. You keep every right you have with your card issuer whether or not you contact us.

Where a chargeback is raised on work that was delivered, we will respond with the order record. We may decline to take future orders from an account where a chargeback has been found to be unjustified.

Changes to these terms

We may change these terms where there is a good reason to: a change in the law or regulation, a change in how the service works, or to make them clearer.

Changes do not apply to orders already placed. The version in force when you ordered is the version that governs that order, and it is recorded at checkout.

Complaints

Email us with your order reference and what went wrong. We will acknowledge it and give you an answer.

If we cannot resolve it between us, we will write to you confirming that our internal process is exhausted and telling you which alternative dispute resolution body you can approach and whether we will take part.

Law and where you can sue

These terms are governed by the law of England and Wales.

If you live elsewhere in the UK or abroad, that choice does not take away the protection of any mandatory consumer law where you live. Wherever you live, you can bring proceedings in your local courts, and we will only bring proceedings against you there.

If part of this does not apply

If any part of these terms turns out to be unenforceable, the rest of them still apply.