Contact us
A person answers these. There is no ticket robot in front of them.
About an existing order
Fastest route is the chat on your order in your dashboard, which reaches your booster directly, and the "Call admin" button on the same screen if you need someone from our side.
If you checked out as a guest, use the track-an-order link with your email and order reference.
Everything else
Email [email protected] for refunds, complaints, press, or anything that does not belong on an order.
For privacy requests, including export or deletion of your data, use [email protected] so it reaches the right person and is logged correctly.
Getting a reply
Live chat is the fastest route while an order is open, because it reaches the booster working on it as well as support. Email is the right route for refunds, payouts, privacy requests and anything that needs a record.
If an order is not progressing, do not wait for a reply at all. Cancel it from your dashboard and the refund policy applies.